PELAYANAN PASIEN RAWAT INAP DI RUMAH SAKIT SANTO ANTONIUS PONTIANAK

Yohanes Viany E.21109021

Abstract


Thisarticleis intendedtodeterminethe quality ofpatientcareatthe hospitalof Saint AnthonybornebyPT.JamsostekPontianakin West Kalimantancoversthreeaspectstodescribethe data/factsare encounteredin the hospitalof St. AnthonyPontianakin accordancewith what it isaboutquality of serviceare:

a)    To knowandanalyzethe quality ofpatientcareatSt. AnthonyHospitalPontianakbyPT. JAMSOSTEKwestKalimantanseenfrom the aspect ofstructure.

b)    Toidentify and analyzethe quality ofinpatient care atSt. AnthonyHospitalPontianakbyPT. JAMSOSTEKWestKalimantanseenfrom the aspect ofthe process.

c)     To knowknow and analyzethe quality ofpatientcareatSt. AnthonyHospitalPontianakbyPT. JAMSOSTEKwestKalimantanseenfrom the aspect ofOutcome.

The results showedthatallaspects of theservicesunder studyaffect thequalityandsatisfaction ofthe Social Securitypatients. The thirdaspect ofthestructure, processandoutcomegreatlyaffectservice satisfactioninfluence theexpectationsandrealitypesianparticipantswhoreceivedSocial Security. Although thequality of services providedby the hospitalof St. AnthonyPontianakagainstthe Social Securitypatientsnot fullymeet theexpectations ofthe Social SecuritypatientsbutHis ministryhas beenquitegood.


Keywords: Quality of carein terms of aspectsStructure, ProcessandOutcome


Full Text:

PDF


DOI: http://dx.doi.org/10.26418%2Fpublika.v2i3.196

Article Metrics

Abstract view : 2234 times
PDF - 1561 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.

Pemimpin Umum/Penanggung Jawab

Dekan Fakultas Ilmu Sosial dan Ilmu Politik Universitas Tanjungpura

Wakil Pemimpin Umum

Wakil Dekan 1 Bidang Akademik Fakultas Ilmu Sosial dan Ilmu Politik Universitas Tanjungpura

Dewan Penyunting Kehormatan

Dr.H,Martoyo, MA, Dr.Herlan, M.Si, Dr.Dedi Kusnadi, M.Si, Drs.Sabran Achyar, M.Si, Prof.Dr. Sy. Ibrahim Alqadrie, Prof. Dr. A B Tangdililing, M.A., Prof. Dr. Arkanudin, M.Si, Prof. Dr. Redatin Parwadi, M.A, Dr.Lukman Jafar, M.Si, Drs.Sukamto,M.Si, Dr.Hj.Hardilina,M.Si, Dr.H.Mochtaria M.Noh, M.Si, Dr.Ngusmanto (Scopus ID: 57191224744)

Dewan Penyunting (Editorial Board)

Dr.Ira Patriani, Dr.Rusdiono, M.Si, Dra.Kartika Ningtyas, M.Si, Drs.Asmadi, M.Si, Bima Sujendra, M.Si, Dewi Utami, M.Si, Ully Nuzullian, M.Si, Dr.Hasanah, Dr.Ema Rahmaniah, Dr.Sri Maryuni, M.Si, Dr.Nurfitri Nugrahaningsih, M.Si, Dra.Yulianti, M.Si, Dra.Syarmiati, M.Si, Dr.Pardi, M.Si, Dr.Indah Listyaningrum,M.Si, Viza Juliansyah, S.Sos., M.A.

Publika, Jurnal Ilmu Administrasi Negara Fisip Untan, http://jurmafis.untan.ac.id. Publikasi hasil penelitian yang orisinil, dilakukan setelah melalui persetujuan editor program studi. Terbit 4 (empat) kali pertahun 

Alamat: Kampus FISIP Untan Jl.Prof.Dr.H.Hadari Nawawi, Pontianak, Kalimantan Barat, Indonesia 

ID SIS (Scientific Indexing Service: Journal ID:3696