KINERJA ORGANISASI DI DINAS PENANAMAN MODAL TENAGA KERJA DAN PELAYANAN TERPADU SATU PINTU KOTA PONTIANAK (Studi Pada Bidang Tanaga Kerja)

Abstract

Skripsi ini bertujuan untuk terdeskripsinya kinerja organisasi dalam memberikan pelayanan berupa penyelesaian kasus Perselisihan Hubungan Industrial (PHI). Penulis mengadopsi indikator kinerja yang disarankan oleh Agus Dwiyanto, yaitu: Produktivitas, Kualitas Layanan, Responsivitas, Responsibilitas, dan Akuntabilitas jenis metode penelitian deskriptif kualitatif. Hasil penelitian ini menunjukan kinerja organisasi di DPMTK & PTSP Kota Pontianak pada Bidang Tenaga Kerja dalam memberikan pelayanan berupa penyelesaian kasus Perselisihan Hubungan Industrial (PHI) sudah cukup baik namun masih perlu adanya penigkatan. Dari aspek Produktivitas hasilnya belum memenuhi target yang disyaratkan, sehingga bisa dikatakan belum maksial. Dari aspek kualitas layanan tidak maksimal. Kondisi ini disebabkan oleh sarana dan prasarana. Dari aspek dari responsivitasnys memuaskan, bidang tenaga kerja memeberikan respon cepat terhadap pengaduan pekerja. Dari aspek responsibilitas memuasakan, pada bidang tenaga kerja melakukan sesuai SOP dan aturan. Dari aspek akuntabilitas memuaskan. Adanya surat petjanjian bersama yang ditanda tangani materai 6000 dalam penyelesaian kasus Prselisihan Hubungan Indusstrial (PHI), serta adanya kemudahan mengaksesnya melalui website resmi dari DPMTK & PTSP Kota Pontianak. Saran peneliti dalam penelitian ini adalah menambah bagian mediator, Sosialisasi yang berkaitan dengan bembinaan pekerja/buruh, memaksimalkan media sosial yang telah dibuat, penambahan ruangan untuk konsultasi, mediasi, serta ruang tunggu, serta kotak kritik dan saran.

Kata kunci : Kinerja Organisasi, Perselisihan Hubungan Industrial, Kota Pontianak

ORGANIZATION PERFORMANCE IN LABOR PLANNING AND ONE INTEGRATED SERVICES IN PONTIANAK CITY (A Study in the Field of Workforce) By FITRIA DETY SARI1* NIM: E1011151097 Dr. Sukamto, M.Si2 , Dr. Pardi M. AB2 *Email: Sari.fitriadety28gmail.com 1. Student of Public Administration Science Prgram Study of Social and Political Sciences Faculty of Tnjungpura University Pontianak 2. Lecturer of Public Administrastration Science Program Study of Social and Political Sciences Faculty of Tanjunfpura University Pontianak

ABSTRACT
The descriptive qualitative study aimed to describe the organizational performance in providing service in the form of resolution of Industrial Relations Disputes (or PHI). The researcher adopted a performance indicator according to AgusDwiyanto consisting of Productivity, service quality, Responsivenses, Responsibility, and Accountability. The result of this study indicate that the performance of the Pontianak city DPMTK and PTSP in the field of workforce is quite good in terms of providing Industrial Relations Disputes (PHI) resolution services. However, there is still a need for improvements in the productivity section because the results have not met the condisioned target and it is not maximal yet. Service quality has also nor been maximal due to the condition of facilities and insfrastructure. While the responsiveness aspect in satisfactory where the field of labor provides rapid response and does so in accordance with SOPs and rules. From the aspect of accountability, it also satisfactory as indicated by the existence of a joint agreement that is handled on a stamp 6000 in the settlement of the PHI case. As well as there in an case of access through the official website of DPMTK and PTSP Pontianak city. So, based on the results og this study the researcher suggests the institutions to do such actions as adding the mediator section, increasing sosialization related to the formation of workers / laborers, maximizing the social madia that has been created, adding space for consultation, mediation, and waiting rooms and providing box of criticism and suggestions.

Keyword : Organizational performance, Industrial Relation Dispute, Pontianak City