KUALITAS PELAYANAN PUBLIK DI KELURAHAN MARIANA KECAMATAN PONTIANAK KOTA KOTA PONTIANAK

Antonius Lonti Siron E.01105126

Abstract


This article is motivated by wanting to know the quality of the Public Waitress at the Village Office Mariana Pontianak. This writing is intended to solve the problems faced by the Society of related public services. Quality of public services in the Village Mariana conducted based on the real-real services they receive / get with the real services and bottlenecks.

Problems that still occur in the service at Marian Village Pontianak is less complete in completing the requirements of the community, as well as the lack of employees at a particular time if the government makes a mass program to serve the community.


Keywords: Service Quality, Service Delivery, Service Barriers


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DOI: http://dx.doi.org/10.26418%2Fpublika.v2i3.186

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Pemimpin Umum/Penanggung Jawab

Dekan Fakultas Ilmu Sosial dan Ilmu Politik Universitas Tanjungpura

Wakil Pemimpin Umum

Wakil Dekan 1 Bidang Akademik Fakultas Ilmu Sosial dan Ilmu Politik Universitas Tanjungpura

Dewan Penyunting Kehormatan

Dr.H,Martoyo, MA, Dr.Herlan, M.Si, Dr.Dedi Kusnadi, M.Si, Drs.Sabran Achyar, M.Si, Prof.Dr. Sy. Ibrahim Alqadrie, Prof. Dr. A B Tangdililing, M.A., Prof. Dr. Arkanudin, M.Si, Prof. Dr. Redatin Parwadi, M.A, Dr.Lukman Jafar, M.Si, Drs.Sukamto,M.Si, Dr.Hj.Hardilina,M.Si, Dr.H.Mochtaria M.Noh, M.Si, Dr.Ngusmanto (Scopus ID: 57191224744)

Dewan Penyunting (Editorial Board)

Dr.Ira Patriani, Dr.Rusdiono, M.Si, Dra.Kartika Ningtyas, M.Si, Drs.Asmadi, M.Si, Bima Sujendra, M.Si, Dewi Utami, M.Si, Ully Nuzullian, M.Si, Dr.Hasanah, Dr.Ema Rahmaniah, Dr.Sri Maryuni, M.Si, Dr.Nurfitri Nugrahaningsih, M.Si, Dra.Yulianti, M.Si, Dra.Syarmiati, M.Si, Dr.Pardi, M.Si, Dr.Indah Listyaningrum,M.Si, Viza Juliansyah, S.Sos., M.A.

Publika, Jurnal Ilmu Administrasi Negara Fisip Untan, http://jurmafis.untan.ac.id. Publikasi hasil penelitian yang orisinil, dilakukan setelah melalui persetujuan editor program studi. Terbit 4 (empat) kali pertahun 

Alamat: Kampus FISIP Untan Jl.Prof.Dr.H.Hadari Nawawi, Pontianak, Kalimantan Barat, Indonesia 

ID SIS (Scientific Indexing Service: Journal ID:3696