KOMPETENSI SUMBER DAYA MANUSIA DALAM PENGEMBANGAN PERPUSTAKAAN DIGITAL DI UNIT PELAKSANA TEKNIS PERPUSTAKAAN UNIVERSITAS TANJUNGPURA PONTIANAK

Abstract

This study aimed to describe and analyze the Human Resource Competency in Digital Library Development at the Library of the Universitas Tanjungpura Technical Implementation Unit Pontianak. The research was conducted based on the problems regarding the human resource competencies in managing digital libraries that affect the services provided by the Tanjungpura University’s library. The research method used is qualitative with descriptive research as the research design. This study uses Wibowo’s competence theory (2014: 271) and uses the indicators according to the Indonesian National Work Competency Standards. The study results found that the competence of human resources at the Tanjungpura University’s main library has shown a good performance, although some competences should be improved. For example, employees’ skills in services have followed SOP (Standard Operating Procedures). However, many staff still cannot use e-resource services. In addition, the employees do not master Information and Communication Technology, especially in managing the digital libraries. Furthermore, they don’t give friendly service to customers who come to the library. Finally, the development of digital libraries is hampered due to a lack of sufficient facilities and infrastructure.  It is suggested that the library of Tanjungpura University Technical Implementation Unit Pontianak needs to improve its employees' competence by participating in training, seminars/workshops related to Information and Communication Technology. 

Keywords: Competence, Human Resources, Digital Library